Refund policy
30 days from delivery. If a piece doesn't work for you, send it back. Return shipping is $6, and we refund the rest to your original payment method within 2 business days of the piece arriving.
The piece needs to come back unworn, in its original condition, with the packaging it shipped in. Customized and final-sale pieces are not eligible.
If something arrives damaged or we sent the wrong piece, skip the portal. Email support@museori.com with your order number and a photo, and we'll send a prepaid label. We cover the return shipping in these cases.
To start a return for any other reason, use the return portal (you'll need your order number) or visit Returns and exchanges for the full walkthrough.
Sage