Refund policy
30 days from delivery. If a piece doesn't work for you, send it back. Return shipping is $6, and we refund the rest to your original payment method within 2 business days of the piece arriving. Shipping you paid on the original order is not refunded, unless the piece arrived damaged or faulty, or we sent the wrong one.
The piece needs to come back unworn, in its original condition, with the packaging it shipped in. Customized and final-sale pieces are not eligible.
If something arrives damaged, faulty, or we sent the wrong piece, email support@museori.com with your order number and a photo, and we'll send a prepaid label. We cover the return shipping in these cases.
To start a return for any other reason, go to your account, sign in with the email you ordered with, open the order, and choose Return items. We send the label once the request is approved. Visit Returns and exchanges for the full walkthrough.
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