Returns & Exchanges

At Museori, we want you to feel completely at home in your jewelry. If it isn’t quite right, we make returns and exchanges simple and stress-free.

Return Policy

Returns and exchanges are accepted within 14 days of delivery.

Items must be unworn, in original condition, and returned with packaging intact.

Customized or final sale items are not eligible for return.

Customers are responsible for return shipping costs.

If your return is due to a quality issue or an incorrect item, we’ll cover the shipping.

We’ll send you step-by-step instructions.

For U.S. customers with a quality issue, we’ll send a prepaid return label.

Exchanges follow the same 14-day window.

If the desired item is out of stock, you can choose another piece or request a refund.

Our goal is to make sure every Museori experience feels effortless. If you have questions, we’re just an email away.