Returns & Exchanges
The short version
30 days from delivery to return or exchange.
Return shipping is $6, and we refund the rest within 2 business days of the piece arriving back. Shipping you paid on the original order is not refunded, unless the piece arrived damaged or faulty, or we sent the wrong one.
If the piece arrived damaged or faulty, or we sent the wrong one, we cover the shipping both ways.
What we can take back
The piece needs to come back unworn, in the condition it left here, with the packaging it shipped in. Customized pieces and final-sale pieces are not eligible.
How to start a return
If something's wrong with the piece, like it arrived damaged or faulty or wasn't what you ordered, email support@museori.com with your order number and a photo. We'll send a prepaid return label and either replace the piece or refund the full amount including the original shipping. You don't pay anything.
Otherwise, use the START A RETURN button below. Sign in with the email you ordered with, open the order, and choose Return items. We'll send the label once the request is approved.
If you have a question before you start, email support@museori.com and we'll point you in the right direction.
Exchanges
Same 30-day window. Email support@museori.com with your order number and the piece you'd like instead, and we'll set it up.
If the piece you want is out of stock, you can pick another or take the refund instead.
When you'll see the refund
Once your return arrives here in original condition, we issue the refund within 2 business days to the card or account that paid. Your bank usually takes another 1 to 5 days to show it.
Sage