FAQs
When will my order ship, and how long does delivery take?
Most orders are processed within 1 business day. Orders placed after 2:30 PM ET ship the next business day. Standard USPS Ground shipping takes 2–7 business days depending on your location.
Do you ship internationally?
Yes, we ship worldwide. Most international orders arrive within 7–14 business days, depending on the destination. Please note that customers are responsible for any customs duties, import taxes, or local fees required by their country.
How much does shipping cost?
We offer free shipping on all U.S. orders over $60. For orders under $60, shipping is calculated at checkout based on carrier rates.
International orders also use calculated shipping rates at checkout, and customers are responsible for any customs duties, import taxes, or local fees required by their country.
Can I change or cancel my order?
If your order hasn’t shipped yet, contact us within 12 hours and we’ll do our best to adjust or cancel it.
What is your return policy?
We offer 14-day easy returns on all jewelry. Items must be unworn, in original condition, and returned in packaging. Customers are responsible for return shipping costs, except in cases of quality issues or defects.
See full Return Policy →
How do I start a return?
Simply contact us with your order number, and we’ll guide you through the process. If your item is defective or incorrect, we’ll cover the return shipping cost.
What materials are your jewelry made of?
Every piece is crafted from 925 sterling silver, a hypoallergenic metal safe for sensitive skin. Because silver is naturally soft, earring posts may occasionally bend slightly during shipping — simply and gently adjust them back into shape for a perfect fit.
Will my silver jewelry tarnish?
Sterling silver may naturally tarnish over time, but each piece comes with a complimentary polishing cloth for easy care. Your order also includes a protective pouch and a recycled paper gift box for safe, sustainable storage.
How should I care for my jewelry?
To keep your sterling silver jewelry looking its best:
- Store it in a dry place when not in use.
- Avoid harsh chemicals, perfumes, or lotions.
- Polish occasionally with a soft jewelry cloth to maintain its shine.
Does my jewelry come in gift-ready packaging?
Yes! Every Museori piece is thoughtfully packaged to be both protective and sustainable. Each order includes a complimentary silver polishing cloth for easy care and a protective pouch for safe storage or travel. Finally, your jewelry is beautifully boxed in recycled paper — gift-ready and gentle on the planet we share.